State-of-the-art technology, experienced and highly trained professionals staffing the finest Central Monitoring Facilities in the nation.

Alarm monitoring is a fundamental component of any sound plan for ongoing security. Beyond the need for state-of-the-art technology, a quality alarm monitoring service must include professionals who can handle and maintain order, provide assistance and posses the insight to get the job done when a critical incident or disaster unfolds. The right people can make the difference in life or death situations. ISG provides a more diverse set of secure applications with unsurpassed reliability that seamlessly integrate into more advanced technologies that deliver superior results for our clients.

IT’S THE COMPANY WE KEEP

More than technology it has always been our view that it is the company we keep that defines who we are. The people, the professionals we have the opportunity to work with everyday are the ones that make the difference in life or death situations. Critical incidents and disasters require a special kind of person to handle and maintain order; provide assistance and understanding to get the job done. It is only when you’re tested in these situations that you recognize it is truly the company you keep. ISG has long been committed to providing our clients with the finest services possible and those services begin with the people. Educated, Trained and Tested, Our Team is respected as the finest in the alarm industry, we are confident that if you choose Integrated Security Group, we will be the company you keep.

ALARM MONITORING TECHNOLOGY

Dual fully mirrored facilities geographically dispersed, one on the East Coast, one on the West Coast, full-load capable monitoring centers. Each aspect of our centers technology, infrastructure and operations is multi-redundant to work faultlessly and assure uninterrupted service.

Redundant Power Systems

Featuring four digitally controlled Caterpillar diesel generators. Two supply 1.2 megawatts of secure standby power supported by independent 1,200 gallon fuel tanks and an additional two provide a supplemental 1.6 megawatts of secure standby power supported by independent 3,100 gallon fuel tanks. Additionally, four Liebert 150kVA Uninterrupted Power Supply units wired into quad-buss configurations provide unfailing power.

The West coast facility features dual digitally controlled Caterpillar diesel generators, supported by independent 1,400 gallon fuel tanks which supply 900 kilowatts of secure standby power. Additionally, two APC 100kVA Uninterrupted Power Supply units wired into a dual-buss configurationto guarantee continous power.

Network Security

With advanced network security systems at both facilities which include Palo Alto Networks® and Barracuda Networks™ next generation firewalls installed inHigh-Availibility (HA) Pair. Redundant Blue Ridge Networks™ crypto-servers create a VPN "cryptographic tunnel" for external remote access, providing some of the most advanced encryption in the world.

Redundant Phone Switch Communication is the most critical component to any central station. We have taken great care to ensure continuous communication and no interruptions. Our Monitoring Center employs an Avaya Aura 6.3 Server Version 11 with dual processors and redundant fiber optic links between carriers. Use of five national providers and three local providers at each facility creates unsurpassed redundancy. 

The Monitoring Center’s primary power for the telecommunication system is DC, AND IS SUPPORTED BY TWO Uninterruptible Power Supply’s and dual Caterpillar generators. This investment in the best available telecommunications technology virtually guarantees that your calls will get through, no matter what the circumstances.

Redundant Communications

Each facility employs a multi-layer alarm processing system redundancy built on a multi-gigabit fiber optic network communicating via Cisco 2950 or 3750 hubs, dual Cisco Catalyst 6509 or 6513 core switches and dual Cisco Nexus 9516 core switches.

ONE - TWO - THREE TIMES THE RELIABILITY

Our Center offers TRIPLE Telecommunications back-up. Utilizing four national service providers (MCI, PaeTec, Sprint and AT&T) as well as a pair of local providers, their multiple T-3 circuits from each telecom provider enter the monitoring facility through a fiber optic Synchronous Optical Network (SONET) architecture: One provider’s two T-3s enter from one access, while another enters the center’s network from a separate point with its own independent T-3s. It is mission critical reliability with triple back-up.

COMPUTER NETWORK REDUNDANCY

No expense has been spared to assure you that the computer systems handling the critical information for you have an uncompromising level of security. Multi-layered alarm processing redundancy is built on a full gigabit fiber optic backbone. Workstations communicate via Cisco 2950 series hubs with redundant fiber optic links, connected to a pair of Cisco Catalyst 6509 core switches with duplicated processor and power options package. Two IBM 7025-6F1 AIX servers with dual gigabit network cards and dual power supplies maintain real-time RAID 10 lockstep mirroring.

Additionally, six IBM F50 AIX servers minimize the main server’s non critical task loads. Two servers continually update data at the application level for quadruple redundancy.

NETWORK SECURITY & CRYPTO SERVER

Today we worry about more than power outages effecting information networks. Physical security is no longer enough. Our Monitoring Center utilizes the best network security available to protect all data communications. Network security includes dual NetWolves WolfPac firewall servers – impenetrable to outsiders and redundant Blue Ridge crypto servers that create a VPN “cryptographic tunnel” for external, remote access. The Monitoring Center’s servers additionally run anti-spy ware and anti virus applications to assure that all data and information systems are secure and free of any cyber threats that could interrupt or compromise the network.

GENERATORS

Even our power is backed-up. Dual Caterpillar generators are locked down in an environmentally secured enclosure that protects in every way the custom designed, digitally controlled, fully monitored 600 kw diesel generators. The generators have independent 1200 gallon fuel tanks and seamless switching so there is never an interruption of power.

UPS

As an additional layer of reliability the Monitoring Center employs dual Liebert 150 Kva Uninterruptible Power Supplies (UPS). Each unit is capable of supporting the full critical load of the Monitoring Facility.

ISG KNOWS HOW TO BE SECURE

Our alarm monitoring solutions boast the following certifications and listings:

UNDERWRITERS LABORATORY (UL)
  • UUFX PROTECTIVE SIGNALING SERVICES CENTRAL STATION
  • CRZH NATIONAL INDUSTRIAL SECURITY SYSTEMS
  • CVSG MERCHANTILE BURGLAR ALARM SYSTEMS
  • In addition, signals are processed by an automation system that has been field evaluated and labeled by U.L. for compliance with UL 1981.
FACTORY MUTUAL (FM)

The Monitoring Center is in compliance with the equipment and service requirements of FMRC Approval Standard 3011 ‘CENTRAL STATION SERVICE FOR FIRE ALARMS AND PROTECTIVE EQUIPMENT SUPERVISION’ in the category of ‘CENTRAL STATION COMPANY (COMPLETE SERVICE).’

FIRE DEPARTMENT CITY OF NEW YORK (FDNY)

In addition to being UL & FM listed, The Monitoring Center is also certified to comply with the stringent regulations required to monitor fire alarms in New York City’s Five Boroughs. The Monitoring Center is annually visited by the New York City Fire Department, whose inspector administers the Central Station Signaling System exam. Central Station personnel have a 98% passing rate on the examination.