Fingertip-access to all the information you need to manage your security systems in real-time, including an online notification and alert system that keeps you informed even when you’re away.
This highly protected online management tool allows you access to important documents such as periodic inspection reports, acceptance tests, contracts, drawings and diagrams along with administration of notification lists, schedules & pass-codes, live view of alarm monitoring, direct access to your Hosted Software Applications, view comments and resolutions and send secure messages to the technician(s) assigned to your request.
Best of all you can place a real-time service request anytime from your Mobile, PC, Tablet and receive an instant notification of the technical support person enroute to solve your issue, know immediately when they arrive at your site and when the problem has been resolved all without ever making a call, waiting on hold or hoping if someone is really going to show-up today.
YES, OUR SERVICE IS SAME-DAY EVERY-DAY!
With disaster recovery and remote support features we can store your access control databases, video recorder configuration files and images on our secure servers for immediate retrieval and restoration when needed.
You will also be able to request field technical assistance on either a standard or emergency basis. If it is a technical emergency, help will be on the way within minutes, and you will be speaking with Remote Technical Support person almost immediately.